At Menavic LLC (hereinafter referred to as “we”), we are committed to ensuring your satisfaction with the products you purchase. If you need to return your order for any reason, please carefully read the following refund terms.
- Refund Eligibility
You are entitled to a refund within 30 days of receiving the goods. To ensure a smooth refund process, please ensure the following conditions are met:
The goods must be unused, in their original packaging, and free from damage or stains.
All accompanying accessories, instructions, and labels must be returned with the goods.
A copy of the original purchase receipt (such as an order confirmation email or receipt) is required for the refund request.
- Requesting a Refund
If you meet the refund eligibility requirements, you can request a refund by following these steps:
Contact our customer service team, providing your order number and the reason for the return.
Once you receive the return authorization, please follow the instructions to return the goods. You can choose your own shipping method, but we recommend using a trackable mail method to ensure the package arrives safely.
Return shipping costs are usually borne by the customer unless the goods are defective or the wrong item was shipped.
Return address: 806 SHERLEE ST NE, LENOIR, NC 28645
- Refund Processing
Once we receive the returned goods and confirm they meet the refund criteria, we will process the refund within 5-7 business days. The refund will be returned to your original payment method; the exact arrival time may depend on your bank’s processing speed.
- Certain special items may not be eligible for refunds.
- Inquiries
If you have any questions about the refund process or need further assistance, please feel free to contact our customer service team. We are happy to help you.
Thank you for choosing Menavic LLC. Customer satisfaction is always our top priority!
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